{"id":2707,"date":"2026-05-29T06:05:27","date_gmt":"2026-05-29T04:05:27","guid":{"rendered":"https:\/\/pension-sonnegg.com\/good-to-know\/"},"modified":"2026-06-30T11:42:22","modified_gmt":"2026-06-30T09:42:22","slug":"good-to-know","status":"publish","type":"page","link":"https:\/\/pension-sonnegg.com\/en\/good-to-know\/","title":{"rendered":"Good to know"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;1%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; 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text_content=&#8221;Good to know&#8221; text_direction=&#8221;default&#8221;][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Check-in &amp; Check-out&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Your room will be ready for occupancy from <strong>1:00 PM<\/strong> on the day of arrival.<\/li>\n<li>On the day of departure, we kindly ask you to vacate your room by <strong>10:00 AM<\/strong> at the latest.<\/li>\n<li>Should you arrive after 6<strong>:00 PM<\/strong>, please inform us briefly.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Payment&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>For a binding reservation, we request a deposit per room. You can conveniently pay this by bank transfer or by debiting your credit card. <\/li>\n<li>The remaining payment is made on site upon departure in cash or by credit card. We accept EC-Bancomat card, Visa, and Mastercard. Please check your credit card limit for international payments before check-out.  <\/li>\n<li>We do not accept American Express or checks.<\/li>\n<li>We can accept cash payments from EU citizens up to an amount of <strong>4,999.99 Euros<\/strong>. Higher amounts in cash may only be accepted from non-EU citizens. <\/li>\n<li>Our bank details:<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Holidays with a dog&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Well-behaved dogs are welcome by prior arrangement. We charge <strong>10.00 Euros per day<\/strong> for your four-legged friend, without food.<\/p>\n<p>To ensure all guests feel comfortable, we kindly ask you to observe a few things:<\/p>\n<ul>\n<li><strong>Leash requirement<\/strong><br \/>\nPlease keep your dog on a leash throughout the hotel area to avoid disturbing other guests and to keep encounters with other dogs relaxed.<\/li>\n<li><strong>In the room\u2028<\/strong><br \/>\nPlease bring a dog blanket or a basket for your dog. Should anything be damaged by your dog, we reserve the right to charge for the damage incurred. <\/li>\n<li><strong>Dining room and wellness area\u2028<\/strong><br \/>\nPlease note that dogs are not allowed in the dining room or the entire wellness area.<\/li>\n<li><strong>On the hotel grounds\u2028<\/strong><br \/>\nWe ask you to keep the hotel premises clean and to immediately remove any soiling. Please do not leave your dog unattended on the hotel grounds. <\/li>\n<li><strong>Walking paths<\/strong><br \/>\nAround the Sonnegg, you will find beautiful paths for short and longer walks with your four-legged friend.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Local tax&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>All prices are per person and night, including meals.<\/li>\n<li>Additionally, we charge a local tax of 2.80 Euros per person per night. This will be charged separately, is payable on site, and applies to all guests aged 14 and over. <\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Arrival&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Should you arrive <strong>after 6:00 PM<\/strong>, we kindly ask you to notify us in advance by email or phone.<\/li>\n<li>Email: <a href=\"mailto:info@pension-sonnegg.com\">info@pension-sonnegg.com<\/a>, Tel: +39 0473 645 478<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Hotel booking&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Your room at Sonnegg is bindingly reserved for you after our written confirmation by email and your subsequent reconfirmation.<\/li>\n<li>On the day of arrival, your room will be ready for you from 1:00 PM.<\/li>\n<li>For a binding reservation, we request a deposit per room. You can conveniently pay this by bank transfer or by debiting your credit card. <\/li>\n<li>We accept the following payment methods: Visa, Mastercard, and EC card.<\/li>\n<li>Our bank details:<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Price information&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>The stated prices are per person per day and include our pampering half-board.<\/li>\n<li>For rooms with breakfast, 15.00 \u20ac per person per day will be deducted from the daily rate.<\/li>\n<li>Package deals can only be booked with half-board.<\/li>\n<li>Our room prices vary depending on the category and occupancy during the specified season. We would be happy to provide an individual offer. <\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Surcharges&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Family room: \u20ac8.00 per person per day for occupancy with 2 people<\/li>\n<li>Double room for single use: \u20ac30.00 per day<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Children&#039;s prices&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We offer attractive discounts for our little guests. Children&#8217;s prices are per child per day and apply depending on the room category with 2 full-paying adults:<\/p>\n<p><strong>In the 3rd and 4th bed in parents&#8217; room (with 2 full-paying adults)<\/strong><\/p>\n<ul>\n<li>Babies up to 2 years: \u20ac15<\/li>\n<li>up to 5 years: \u20ac22<\/li>\n<li>up to 11 years: \u20ac30<\/li>\n<li>up to 15 years: \u20ac38<\/li>\n<li>from 16 years: \u20ac48<\/li>\n<\/ul>\n<p><strong>In the family room:<\/strong><\/p>\n<ul>\n<li>up to 5 years: \u20ac35<\/li>\n<li>up to 11 years: \u20ac50<\/li>\n<li>up to 15 years: \u20ac55<\/li>\n<li>from 16 years: \u20ac60<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Cancellation policy&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Should you need to cancel your holiday, we kindly ask you to inform us in writing.<\/p>\n<ul>\n<li>For cancellations up to 4 weeks before arrival, we charge a processing fee of 30.00 Euros per booked room.<\/li>\n<li>For cancellations from 30 days before arrival, we charge 30% of the total price of the booked stay.<\/li>\n<li>Within the last 7 days before arrival, we charge 70% of the total price of the booked stay.<\/li>\n<li>In case of cancellation on the day of arrival, late arrival, early departure, or no-show, the full room price will be charged.<\/li>\n<li>To ensure you are well protected in case of unforeseen circumstances, we work with <strong>European Travel Insurance<\/strong> and recommend taking out travel cancellation insurance.<\/li>\n<li>Click here for European Travel Insurance:\u2028Insert link<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Travel Cancellation Protection Insurance&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Something unforeseen can always happen before your arrival and even during your holiday. To ensure you are well protected in case of cancellation and can avoid additional cancellation costs, we work with European Travel Insurance.<\/li>\n<li>Of course, we will gladly issue a cancellation invoice if required.<\/li>\n<li>You can take out travel cancellation insurance directly via the following link:\u2028Insert link<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Room preference&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>We are happy to consider your room preferences subject to availability.<br \/>\nPlease understand that we cannot definitively pre-reserve specific room numbers or floors. Only the respective room categories are reserved.<\/li>\n<li>The rooms, chalets, and holiday apartments may differ slightly from the images, sketches, floor plans, decorations, and furnishings shown.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; 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